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Customer service passcode

rickwake
Level 1: Joiner
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on ‎31-03-2020 14:17

on ‎31-03-2020 14:17

Hi everyone,

 

Appreciate we are all customers here, but wondering if anyone can help!

I took over as the IT manager at our company earlier this year.

When calling for assistance, or trying to get old phones "unlocked" from O2, I am being asked for a "secret passcode" that was setup.  

 

Does anyone know how this can be reset?  It was set up 3 years ago + by the last IT manager.... I need to reset it, but my account manager at O2 doesn't know how...

 

Thanks

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MI5
Level 94: Supreme
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on ‎31-03-2020 14:22

on ‎31-03-2020 14:22

@rickwake 

Manage details in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Stacey
O2 Support
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on ‎31-03-2020 14:23

on ‎31-03-2020 14:23

Hi rickwake 

 

I can’t help you with setting the password but you could try unlocking the handsets using this form Guide: Unlocking an O2 phone to use a different SIM card 

 

hope this helps 

 

Stacey 

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