This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Customer service passcode

rickwake
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-03-2020 14:17

on ‎31-03-2020 14:17

Hi everyone,

 

Appreciate we are all customers here, but wondering if anyone can help!

I took over as the IT manager at our company earlier this year.

When calling for assistance, or trying to get old phones "unlocked" from O2, I am being asked for a "secret passcode" that was setup.  

 

Does anyone know how this can be reset?  It was set up 3 years ago + by the last IT manager.... I need to reset it, but my account manager at O2 doesn't know how...

 

Thanks

Message 1 of 3
1,232 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 151914 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎31-03-2020 14:22

on ‎31-03-2020 14:22

@rickwake 

Manage details in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,222 Views
0 Kudos

O2Stacey
O2 Support
O2 Support
  • 179 Posts
  • 0 Topics
  • 11 Solutions
Registered:

on ‎31-03-2020 14:23

on ‎31-03-2020 14:23

Hi rickwake 

 

I can’t help you with setting the password but you could try unlocking the handsets using this form Guide: Unlocking an O2 phone to use a different SIM card 

 

hope this helps 

 

Stacey 

signature
Message 3 of 3
1,216 Views
0 Kudos
Top