Cancelled contract, still being charged

akspdd · ‎01-04-2020

Hello, I've cancelled contract about 2 months ago but I'm still being charged. I tried to contact CS but it seems that everything is shut down. How do I get this issue resolved?

MI5 · ‎01-04-2020

@akspdd

You need to keep trying customer services Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

akspdd · ‎01-04-2020

Have been trying since morning, it seems O2 is gone. Tried FB & Twitter too. No response. It seems Webchat is dead too.

MI5 · ‎01-04-2020

Just very busy.

Call contact only. @akspdd

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Cancelled contract, still being charged

02 app

Regarding my phone

change address

Refund and close account .

Change name on account