Solved: Accounts

Cognitix360 · ‎23-01-2019

Can ANYONE tell me how I can get an answer from O2? Their chat line seems to be permanently waiting for an agent, their complaints line keeps me waiting interminably and I can't find the information I want on line - I get empty screens when I try to find account details.

MI5 · ‎23-01-2019

@Cognitix360 all contact details here http://www.o2.co.uk/contactus but for live chat, you need to try a different browser. IE seems to work quite well.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-01-2019

@Cognitix360 all contact details here http://www.o2.co.uk/contactus but for live chat, you need to try a different browser. IE seems to work quite well.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-01-2019

@Cognitix360

Also if you are checking account details via My O2 http://www.o2.co.uk/myo2 you might want to try a different browser for that. I had problems last week with Firefox, tried Chrome and it worked fine.

Best of luck anyway and welcome to to the forum

Veritas Numquam Perit

Bambino · ‎23-01-2019

@Cognitix360 If you want to lodge a complaint see this link. https://www.o2.co.uk/how-to-complain The Resolver link within that produces good results, so we're told.

I DO NOT WORK FOR O2

O2

Accounts

02 app

Regarding my phone

change address

Refund and close account .

Change name on account