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the "silent mode" button does not work

Leszczak
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Hello. I bought an iphone 11 at o2 in a subscription and after 2 weeks the "silent mode" button does not work. Can You help me ?
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Cleoriff
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@Leszczak 

If the device is faulty, it can be returned within 30 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

 

*The Game Is On*

Girl in a jacket

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Cleoriff
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@Leszczak 

If the device is faulty, it can be returned within 30 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

 

*The Game Is On*

Girl in a jacket

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Leszczak
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well. so it will be exchanged for another?
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Leszczak
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I am in Poland at the moment and I will be in the UK in 14 days
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Cleoriff
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@Leszczak 

It will be repaired or exchanged as long as it's returned before the 30 day deadline.

 

Edited spelling

*The Game Is On*

Girl in a jacket
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Leszczak
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is there any possibility to donate in Poland?
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jonsie
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O2 will only deliver to a UK address.

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MI5
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@Leszczak 

You can take it to an Apple store in Poland https://www.apple.com/pl/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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