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the "silent mode" button does not work

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Leszczak
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‎17-08-2020 05:36

‎17-08-2020 05:36

Hello. I bought an iphone 11 at o2 in a subscription and after 2 weeks the "silent mode" button does not work. Can You help me ?
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Cleoriff
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‎17-08-2020 07:27

‎17-08-2020 07:27

@Leszczak 

If the device is faulty, it can be returned within 30 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

 

Veritas Numquam Perit

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Cleoriff
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‎17-08-2020 07:27

‎17-08-2020 07:27

@Leszczak 

If the device is faulty, it can be returned within 30 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

 

Veritas Numquam Perit

Girl in a jacket
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Leszczak
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‎17-08-2020 07:29

‎17-08-2020 07:29

well. so it will be exchanged for another?
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Leszczak
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‎17-08-2020 07:33

‎17-08-2020 07:33

I am in Poland at the moment and I will be in the UK in 14 days
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Cleoriff
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‎17-08-2020 08:10 - edited ‎17-08-2020 08:12

‎17-08-2020 08:10 - edited ‎17-08-2020 08:12

@Leszczak 

It will be repaired or exchanged as long as it's returned before the 30 day deadline.

 

Edited spelling

Veritas Numquam Perit

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Leszczak
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‎17-08-2020 17:08

‎17-08-2020 17:08

is there any possibility to donate in Poland?
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jonsie
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‎17-08-2020 18:20

‎17-08-2020 18:20

O2 will only deliver to a UK address.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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‎17-08-2020 19:44

‎17-08-2020 19:44

@Leszczak 

You can take it to an Apple store in Poland https://www.apple.com/pl/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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