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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8516 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 372740 Views
  • 4 replies
  • 0 kudos

Resolved! Damaged device

I have damaged the camera lense cover on one of my iPhone 11 cameras and looking to report the damage, was told by an O2 shop to phone 202 but they weren’t any help

SC1 by Level 1: Joiner
  • 782 Views
  • 2 replies
  • 0 kudos

Resolved! Need to unlock old phone when I’m no longer with O2

I have left O2 about a year ago. I have an old iPhone 8 and it is still locked only to O2 SIM cards. I would like to use it with polish provider SIM card. What do I need to do?ThanksKat

KatMor by Level 1: Joiner
  • 918 Views
  • 3 replies
  • 0 kudos

Resolved! E-Sim activation code

Good evening i have just upgraded to an iPhone XR and am switching all of my old data from my old phone. I am trying to add a data plan and need my e-sim activation code. Where would I find this?Any help is appreciated thank you

Unlock iPhone from O2 when you are not a client

I have bought an iPhone 6s and the seller has lied when he stated that the iPhone was unlocked. Unfortunately, I am no longer in UK and I don't have a UK SIM to contact the live chat from O2. How can I unlock the iPhone that I have bought ?

Capi by Level 1: Joiner
  • 1208 Views
  • 7 replies
  • 0 kudos

Resolved! New and old phone (without sim) both ring when receiving a call!

I bought a new iphone sim free and have put my SIM card into this. I have given the old device to my mother, who just uses that old phone to connect to the internet without inserting her SIM card. However when somebody calls me BOTH my new phone with...

Al2 by Level 1: Joiner
  • 2074 Views
  • 2 replies
  • 0 kudos

Resolved! incoming calls

My incoming calls are randomly missed. Some are successful, others log as missed call. Guru spent an hour in O2 shop trying everything eg changing sim, rebooting network, latest software, ring from landlines, and different mobile phones, some come th...

Resolved! Camera problems

My front facing camera has just stoped working and I can’t use my Face ID.Whenever I use my camera it’s blurring.

Freddie by Level 1: Joiner
  • 576 Views
  • 2 replies
  • 0 kudos

Resolved! the "silent mode" button does not work

Hello. I bought an iphone 11 at o2 in a subscription and after 2 weeks the "silent mode" button does not work. Can You help me ?

Leszczak by Level 1: Joiner
  • 1132 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade device

Hi,I hope you are wellI would like to know if i can upgrade the device only, because i have a monthly pay tariff and i wanted to upgrade only the device but i’m having a look and they are offering you the device with the tariff.I hope someone can hel...

Jordi by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Resolved! new phone/sim wont get signal

I upgraded to iphone SE2020 from iphone 5s -new sim, keepinig number. I inserted new sim in the SE 5 days ago, but still no signal. I switch it on and off a few times a day. Old phone/sim still has the signal. Any thoughts?JT

jaykay63 by Level 1: Joiner
  • 641 Views
  • 2 replies
  • 0 kudos