iPhone unlock, how difficult can it be?

[Anonymous]

a week ago i requested my O2 iPhone 4S be unlocked. its on a business accout so you would think "no problem" i got an ameil to tell me it had been completed and to connect the phone to iTunes. iTunes and the phone both tell me the new SIM is not valid. well it works in an unlocked Nokia. from this i take it my phone is still locked. a WEEK and still locked, no wonder we are moving carrier!!!!!

any ideas anyone?

[adamtemp64 · Accepted solution]

Strange also a business customer mine have all gone through fine.

Bets to call 8002 and check it is all ok

[Anonymous]

i cant call 8002 as the phone doesn't have an O2 sim. I call the 0800 number and it asks me for a PIN. I dont have a pin. it hangs up!!!

[Bambino]

I believe that if the phone is locked to O2 you need an O2 sim in the phone to unlock it. I don't think there's any other way.

[Anonymous]

The phone needs non O2 sim to complete the unlock process

[Anonymous]

the phone has an active Orange SIM. it has been tested in another phone and is working.

[adamtemp64]

are you still an o2 customer? if yes call from that phone on 8002 if not use live chat but they may not be able to help you

[Anonymous]

I cant call from this phone. the sim is not active. the number it was on has been moved to a new iPhone with a micro sim.

[adamtemp64]

still on o2 yes?

When you ring you give your number and explain it is the old 4s which should still show on the system they will ask for the old imei number to do the unlock

[Anonymous]

the SIM isn't active. I cant call 8002.