Solved: iPhone

Kj96 · ‎12-12-2023

Hi I just purchased an iPhone as mine has broke, I thought it was open to all networks but when I put my sim In it says that i need to contact my service provider to unlock it, thank you in advance

MI5 · ‎12-12-2023

@Kj96

If it's locked to O2, here Guide: Unlocking an O2 phone to use a different SIM card

If not O2, contact the network that locked it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎12-12-2023

@Kj96

If it's locked to O2, here Guide: Unlocking an O2 phone to use a different SIM card

If not O2, contact the network that locked it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-12-2023

Where did you buy the phone?

Which network is it locked to?

You will need to get that network to unlatch the phone

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎12-12-2023

What does this say

can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Network Provider Lock, your iPhone is unlocked

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

iPhone

Esim

Proof of purchase

smart watch connection to O2 wifi

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