Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Level 2: Apprentice
Posts: 41
Registered: ‎06-12-2016
Accepted Solution

iPhone 7 scratched by keys - DIY fixes please!

So my keys got loose in my purse and scratched up my iPhone 7 screen. I am bummed. I looked online and tried taking toothpaste to smooth it out. Maybe it worked, or maybe I am crazy. Does anyone else have another DIY trick without me having to replace the screen/put out more money than this prized phone already costs?

 

Thanks,
Ela

Tis better to have loved and lost than never to have loved at all.
Posts: 115,779
Topics: 571
Solutions: 15,897
Registered: ‎04-04-2012

Re: iPhone 7 scratched by keys - DIY fixes please!

It depends on how deep the scratches are.
Light scratches can be removed by using a glass polishing kit (look on ebay, amazon etc) but for deep scratches you have no choice but to replace the screen.
Whilst you are looking on ebay or amazon, buy a screen protector to save this issue from happening again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 2,174
Topics: 124
Kudos: 177
Solutions: 44
Registered: ‎06-11-2014

Re: iPhone 7 scratched by keys - DIY fixes please!

car paint scratch remover. The clear one only Smiley Happy
Current Phone: Sony Xperia XZ Premium
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: iPhone 7 scratched by keys - DIY fixes please!

Plastic keys



Level 19: Quirky
Posts: 418
Registered: ‎08-09-2016

Re: iPhone 7 scratched by keys - DIY fixes please!

Good IdeaFantasticLOL

 

$_32.jpg

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
Posts: 2,174
Topics: 124
Kudos: 177
Solutions: 44
Registered: ‎06-11-2014

Re: iPhone 7 scratched by keys - DIY fixes please!

Top tips on google

Search Results
Here's how this remedy works:

Mix two parts baking soda and one part water in a bowl.
Stir until it forms a thick paste.
Apply the paste to a clean, soft cloth and gently rub in a circular motion on the phone's scratches.
After this, wipe your screen with a fresh, slightly dampened cloth to remove any excess.
Current Phone: Sony Xperia XZ Premium
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: iPhone 7 scratched by keys - DIY fixes please!

For the reference in future tho.
NEVER use toothpaste on a display, only on camera lens scratches at most.
The OP has probably sent her oleophobic coating to the place in the sky after doing this and the display will never shine nicely again. Possibly really patchy too.
To repair the patching if it happens, you're gonna need to remove the entire oleophobic layer by means of glass polishing kit or brass and a microfiber cloth.
You'll need to Polish the display all over in circular motion for 30 minutes, reapplying the Polish as needed.



Posts: 99,153
Topics: 765
Registered: ‎14-01-2013

Re: iPhone 7 scratched by keys - DIY fixes please!

I'm just amazed that a brand new phone like this didn't have a screen protector on...Smiley Surprised

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 2,174
Topics: 124
Kudos: 177
Solutions: 44
Registered: ‎06-11-2014

Re: iPhone 7 scratched by keys - DIY fixes please!

the oneplus 3t comes with one out the box Smiley Happy
Current Phone: Sony Xperia XZ Premium
Posts: 115,779
Topics: 571
Solutions: 15,897
Registered: ‎04-04-2012

Re: iPhone 7 scratched by keys - DIY fixes please!

What makes you think Apple would provide one for free ? Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)