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iPhone 5s charging problem

Anonymous
Not applicable

on ‎06-09-2014 21:46

on ‎06-09-2014 21:46

Can anyone advise please. My daughters iPhone 5s won't charge or turn on. It just comes up with the charging sign but will not charge to turn on.
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Anonymous
Not applicable

on ‎06-09-2014 21:50

on ‎06-09-2014 21:50

Press the top button and home button together until the apple logo appears and let go of both and the iPhone should reset.
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Anonymous
Not applicable
In response to Anonymous

on ‎06-09-2014 21:52

on ‎06-09-2014 21:52

I've tried that and the apple logo doesn't appear just the charging sign.
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Anonymous
Not applicable

on ‎06-09-2014 21:52

on ‎06-09-2014 21:52

Also if the phone is on very low charge it can take a few minutes to start charging so leave it a while.

Also try another charging cord and plug if available.

Make sure no lint or dust is in the lightening port.
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Anonymous
Not applicable
In response to Anonymous

on ‎06-09-2014 21:56

on ‎06-09-2014 21:56

I've tried all of the above with no luck. The phone has been on charge for over an hour have tried 3 different cables and there is no dust in the charging port.
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Anonymous
Not applicable

on ‎06-09-2014 21:56

on ‎06-09-2014 21:56

Try dfu method http://m.iclarified.com/entry/index.php?enid=1034

And or

Recovery http://support.apple.com/kb/HT1808

If no joy seek assistance from an apple Genius Bar http://concierge.apple.com/reservation/gb/en/techsupport/
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Anonymous
Not applicable

on ‎06-09-2014 22:00

on ‎06-09-2014 22:00

Official Apple help link http://support.apple.com/kb/HT1476
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Anonymous
Not applicable
In response to Anonymous

on ‎06-09-2014 22:18

on ‎06-09-2014 22:18

Thank you for all of this. There must be something wrong with the phone as it's not recognising that it has the charger in it and the charger is working as I've tested it on mine. But when you are plugging in the charger it comes up with the battery sign and the cable sign. Indicating it needs plugging in but it's already plugged in.
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MI5
Level 94: Supreme
In response to Anonymous
  • 149432 Posts
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Registered:

on ‎06-09-2014 22:24

on ‎06-09-2014 22:24

Maybe a damaged, dirty or faulty charging port....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎06-09-2014 22:29

on ‎06-09-2014 22:29

I would flow the Genius Bar link and let them take a look.

If you don't have a local apple store them they offer an postal service.

Just navigate to the link.

Let us know how you get on.
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