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Order processing

Matty123
Level 1: Joiner
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I pre ordered the new iPhone pro max last Friday and got the delivery date as today but my order is still stuck on “processing” I’ve been in contact via X with o2 and they aren’t very helpful, has anyone else got/had this problem?

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Enlli
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No one on this customer to  customer forum can tell you anything

Join the megathered that is already running

https://community.o2.co.uk/t5/Welcome-News/iPhone-16-amp-Watch-Series-10-Megathread-FAQ-s/m-p/174871...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Meg241
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Me I’ve been told multiple delivery dates to be told it’s not there fault and it can take another 5 days of processing to contact them back when I get the phone and they credit my account with the days it’s been delayed 

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LaurenAshley
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Does anyone have their order yet or still waiting?

I placed my order on 20th August for a Samsung S24 upgrade for next day delivery click & collect. I'm still waiting, coming up to 5 weeks tomorrow. Spoken to numerous managers, had a case reviewer call on Friday - absolute waste of time and gave me nothing to help except a shoddy £10 credit, the Store can't do anything to help. They supposedly can't cancel my order. I am beyond frustrated with them now.

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