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got new phone but still have the old one on airtime

scottashworth
Level 1: Joiner
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I have just got a new phone,I thought I had upgraded from my old one but I have a new number and still paying airtime for my old one,can i still get my old number or do I have to keep the new one and if so how do I cancel the airtime on my old phone

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jonsie
Level 94: Supreme
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Call customer service and ask them to transfer your old number to the new account. That will automatically end your old account and generate the final bill. Do not use live chat for this.

More information here but you need only call customer service.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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jonsie
Level 94: Supreme
  • 86966 Posts
  • 594 Topics
  • 5123 Solutions
Registered:

Call customer service and ask them to transfer your old number to the new account. That will automatically end your old account and generate the final bill. Do not use live chat for this.

More information here but you need only call customer service.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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EmilieT
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Hi @scottashworth, how are you getting on with this? Let us know if you made any progress or have additional questions slight_smile

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