code 14

[William2]

been getting code 14 and been on phone with o2 for 3 days now and still getting the code 14 

[pedrot]

I have managed to sort this error after about 100 calls to o2 and go no where.  Request a new physical sim, once it arrives transfer your number over then go through the watch set up process.  Worked first time for me after having error 14 issues for weeks.

[Breanna]

@William2 this might be something @O2Emma can take a look at for you.

[O2Emma]

Hi @Breanna I will pick this up thanks.

[O2Emma]

Hi @William2 I will send you a private message to look into this for you.