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Level 1: Joiner
Posts: 8
Registered: ‎07-11-2017

Re: Why doesn't Wifi calling include SMS and MMS messages?

I take this still has not been solved .......

I'll give it til the end of my current contract then I will be going to EE too.

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Posts: 93,842
Topics: 541
Solutions: 11,996
Registered: ‎04-04-2012

Re: Why doesn't Wifi calling include SMS and MMS messages?

No, not yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 1
Registered: ‎28-11-2018

Re: Why doesn't Wifi calling include SMS and MMS messages?

Yes, EE for me next I think, after many years with O2. The whole not doing SMS over WIFI thing just makes life miserable with so many 2-part security processes involving texts now. 

 

EE coverage is better, possibly cheaper and they listen to their customers. Seems like O2 are failing their customers in all of these respects.

 

Shame - I don't really want to move!

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Level 1: Joiner
Posts: 1
Registered: ‎26-12-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

This too for me is a deal breaker.  Poor signal prevents sms but sms becoming more important for verification so o2 looking like a looser....

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Level 1: Joiner
Posts: 4
Registered: ‎05-03-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

This really is ridiculous, our office is heavily insulated and triple glazed, meaning we get no signal inside. wifi calling is great bu the lack of sms is a huge pain!

we have to stand outside and sometimes I get texts 2/3 hrs after I leave work! 

other colleagues with EE have no issues, texts and calls come sailing through!

I think it might be time to leave O2.

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Level 2: Apprentice
Posts: 28
Registered: ‎09-05-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

same here. sometimes i even forget about the problem because phone calls on Wi-Fi are fine. I try to login to a website and the website insists it sent an SMS a few times and nothing is coming through...

i have a mobile phone on o2
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Level 1: Joiner
Posts: 8
Registered: ‎07-11-2017

Re: Why doesn't Wifi calling include SMS and MMS messages?

I am suprised that O2 say this is "solved" it is not.

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Level 28: Ingenious
Posts: 1,133
Registered: ‎02-07-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

its 'solved' in that the original query has been answered in that it isn't currently supported.

Since there is no timeline if and when this will be resolved there is no point in leaving a forum post unresolved
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Posts: 74,970
Topics: 558
Solutions: 3,478
Registered: ‎04-01-2009

Re: Why doesn't Wifi calling include SMS and MMS messages?

Maybe once a query has been solved and marked as a solution it should be locked at the admin discretion or split into a new thread.

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Level 2: Apprentice
Posts: 28
Registered: ‎09-05-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

this feature will never happen on o2 because o2 are still running Y2K GPRS network with SMS gateways. To get SMS messages over Wi-Fi and fast mobile data you have to be on an all-IP modern telco infrastructure. 

i have a mobile phone on o2