custom-community-header-logo.text

Anonymous · ‎26-04-2016

Hey guys, for the past week or so my whatsapp isn't connecting to the network whilst on data roaming with 3G connection in European countries. It works fine in the UK however doesn't connect in Europe and I've tried in 4 different countries so far. I haven't re-installed it yet as I have so much data on there to back up first. Any ideas? All other apps work fine whilst using roaming. Thanks

Anonymous · ‎30-04-2016

Mines working now all of a sudden!

Cleoriff · ‎30-04-2016

Good to hear @Anonymous Lets hope it's the same for everyone else who was having problems...

Veritas Numquam Perit

MI5 · ‎30-04-2016

Did anything change or update?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎30-04-2016

Hi all, after receiving some complaints about WhatsApp not working outside the UK, we investigated it as a high priority and discovered an issue on our end that was causing this. I can confirm this issue has now been resolved and WhatsApp should be working normally for you now.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎30-04-2016

I presume it was all to do with the update and encryption but glad to see O2 have sorted out the problem.

On overtime @Toby

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎30-04-2016

Cool. Least it's sorted.

Current Phone: Sony Xperia XZ Premium

jonsie · ‎30-04-2016

@Curr946 wrote:
Cool. Least it's sorted.

O2 admit it's their problem....there's a first. I need a lie down in a dark room....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-04-2016

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎30-04-2016

@Toby wrote:
discovered an issue on our end that was causing this. I can confirm this issue has now been resolved

There......that didn't hurt did it ?

Anybody can make mistakes......and we don't even want to know what caused the issue.

"My life is a facsimile of a sham"

MI5 · ‎07-02-2019

I would expect it to be more likely an issue with the local network you are connected to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

custom-community-header-logo.text

Whatsapp not working whilst roaming in Europe

Data Plan

My eSIM doesn’t work

Error code 08 Apple Watch Series 10 - no one at o2...

Error code 14 and 15 pairing Apple Watch to new ph...

New phone