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Anonymous
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O2 wifi calling problem

Just had wifi calling put on my Iphone6 plus yesterday because of non existent home reception indoors.  Seemed ok after some installation probs but Guru finally got me there.  However I went out today and finally noticed, as my  phone was quiet,  that there no service reception on my phone in the house which explained things.  Jigged about switching WiFi calling on this phone on and off a couple of times and got back Wifi calling, but hey I shouldn't have to keep checking my phone evry time I come in and out of areas, particularly my home, to see whether I have a service or not.  What can I do pl? 

Posts: 115,913
Topics: 571
Solutions: 15,939
Registered: ‎04-04-2012

Re: O2 wifi calling problem

Maybe a local network fault?
http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 83
Registered: ‎26-04-2013

Re: O2 wifi calling problem

I would suggest that you reset your iphone's network details as well. You will have to set up your wifi password again.

Good luck!
Posts: 16,454
Topics: 297
Kudos: 1,856
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Registered: ‎13-08-2008

Re: O2 wifi calling problem

apples help page for wifi calling https://support.apple.com/en-gb/HT203032

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Community Manager
Posts: 7,532
Registered: ‎18-02-2016

Re: O2 wifi calling problem

Hey @Anonymous how are you getting on with this issue? 

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Anonymous
Posts: 0

Re: O2 wifi calling problem

Thanks. Well so far I just get round it by coming indoors say home from work I have to remember to go settings, phone, switch enable wifi on and off (say twice) to hopefully then get the wifi service notification that it's on on the top left of the phone.  The trouble comes when I forget to do it!!!  It's so good to have when it's working properly because at least it saves me rushing around the house running up the stairs to try and speak, and actually hearing people is great!

Someone has suggested resetting wifi so may think about that. And of course it just may be the Virgin in our area going in and out of strength.  Watch this space over the next week or so.

Community Manager
Posts: 7,532
Registered: ‎18-02-2016

Re: O2 wifi calling problem

Thanks for the update @Anonymous please let us know if you find a solution or the cause of the issue Smiley Wink

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Level 1: Joiner
Posts: 9
Registered: ‎03-03-2017

Re: O2 wifi calling problem

Same problem, I thought it was my iphone 7 gone faulty so bought XS Max same problem only thing is I have no idea if its working or not without asking someone to cal me to see, when its not then I power off and on again then it works. Genarally a few ours of no calls before the issue is spotted its costing me as its a business phone. (We have great WiFi signal by the way) any help would be appreciated. Thanks

Level 1: Joiner
Posts: 2
Registered: ‎28-01-2019

Re: O2 wifi calling problem

same problem here .Thought i would test o2 wifi calling on a 30 day sim only plan before commiting to 12 month contract.Iphone 7 perfect working order but wifi calling drops in and out. Restarting phone gets it working again. not good enough really esp when my EE iphone 6s works perfectly wth Wifi calling. Any help appreciated

Level 49: Rootin' Tootin' 
Posts: 6,896
Registered: ‎26-03-2014

Re: O2 wifi calling problem

Any updates @EmilieT @Marjo @Martin-O2?

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