Voicemail

[Anonymous]

I have just bought an iphone se, i tranfered my sim from a 5s. Someone from work called me today, they said they left a voicemail, i had no notification and also when i call voicemail it just says i have no new messages? I have restarted the phone, reset network settings, turned voicemail off and back on again, turned airplane mode on and off again all these things were suggested on google, nothing has worked! Ive also taken sim out and put it back. I really need voicemail too as work often leave me messages! 😞 any help appreciated! Ihope my phone isnt at fault as ive paid in full for it sim free!

[Anonymous]

Thanks @adamtemp64 but
Idont have a set up now option for vis vm
I have checked i have the right things to support it and customer services said ido! Im very confused! I wish i hadnt have got that tu go app seems to have made things worse! Even tho i deleted the tu go acount it stil somehow seems activated

[adamtemp64]

As you have now stated tugo was used and @MI5 posted the help above follow the advice form rich.

[Anonymous]

@MI5 i couldnt log out as when you do you then cant delete the acount without logging back in! Ive just tried it! So reinstalled and deleted all acount info for tu go once again still no difference! As isaid my probs with vm were before this tu go app anyway but the fact now icant dial 1750/1760
Has just made the prob worse! Thanks though for trying to help

[MI5]

Something wrong all round as it should ask you if you want to delete all data if you try and delete the app after signing out.

[Anonymous]

When i delete app it says deleting all data but it hasnt even deleted the acount as i can just go back on the app without registering again ive just tried! This tu go app now does seem to be the bigger problem!

[MI5]

You can't delete the Tugo account completely.
You can only delete your data.
You need to call cs on 202 and ask them to remove it from your account.

[Anonymous]

Rung cs they put me through to the tu go guru they couldnt understand what was going on, ididnt have all things on main screen what i should have and they couldnt even delete my acount off their system! They have raised a case to get it sorted! In meantime im without vm! Hopefully will get sorted soon then i can ring 1750 to turn it on!

[MI5]

Yeah, thought something was up with it....

[Anonymous]

Just hope it gets solved! Safe to say i will not be getting the app ever again! Brought me more problems than what istarted with 😕

[MI5]

Should be OK once deleted fully.