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Voicemail vanished

Poots81
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I’ve just changed tariffs and my voicemail has vanished... how do I get it back ??
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jonsie
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Everything resets when you change tariff. You won't get your voicemail back unless you had it backed up.

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Poots81
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Oh I called last time this happened and they did something and it came back, I’ve tried calling but due to the situation at the moment there was no answer
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MI5
Level 94: Supreme
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@Poots81 

Do ou mean your visual voicemail or actual voicemail messages?

If visual voicemail, you need the iData bolt on which may be missing from your account.

If it doesn't update overnight, give customer service a call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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