Solved: Re: Viewing & printing older bills - Page 2

Anonymous · ‎08-07-2017

Hi. I'm trying to view & print off my bills for the previous 12 months (April to April) for my accounts but each time I try to click on the 'view older bills' button, it goes to this: DASH_ERR04: The account number in the target address is invalid

Can anyone please help me to find the correct page?

Thanks, Dave.

mavericke · ‎12-07-2017

@MI5

In addition to the issue, I could not view the bill details for my device plan. All I got after clicking on the "View Device Plan" is: "DASH_ERR04: The account number in the target address is invalid."

MI5 · ‎12-07-2017

Yes it appears to be all related.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎20-07-2017

Update on this issue guys. It's still being worked on however I don't have an ETA on when it will be resolved. I'll update all threads on this once I have news.

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Martin-O2 · ‎26-07-2017

Hi guys,

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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