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Anonymous
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Viewing & printing older bills

Hi. I'm trying to view & print off my bills for the previous 12 months (April to April) for my accounts but each time I try to click on the 'view older bills' button, it goes to this: DASH_ERR04: The account number in the target address is invalid

Can anyone please help me to find the correct page?

Thanks, Dave.

 

Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Viewing & printing older bills

Try a different browser. We know that Edge throws some errors for example, but other than that it's just another glitch which may correct itself at any time!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Viewing & printing older bills

Many thanks MI5. I'll give that a go.

Spoiler
Smiley Happy
Anonymous
Posts: 0

Re: Viewing & printing older bills

Sorry. I dont know what the 'spoiler' is but it was a mistake! 

Posts: 7,241
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: Viewing & printing older bills

No joy, all browsers resulting in the error below for the last couple of days.Confused

 

View and print older bills

 

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below. 


Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=b6c4f6e7-4d8e-41de-8313-34c12eb652f5 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:23:47

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Viewing & printing older bills

Call customer service and report it please as they are investigating a known issue currently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,768
Topics: 686
Registered: ‎14-01-2013

Re: Viewing & printing older bills


@pgn wrote:

No joy, all browsers resulting in the error below for the last couple of days.Confused

 

View and print older bills

 

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below. 


Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=b6c4f6e7-4d8e-41de-8313-34c12eb652f5 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:23:47


@pgn. I am on my PC and clicked on the link you highlighted. I got this

O2 error.PNG

*The Game Is On*


Posts: 7,241
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: Viewing & printing older bills

Called them on 202, got routed around their voice analysis system to no avail.

 

On-line chat became available around 1pm, they were a lot more helpful, but also to no avail.

The link they provided, copied here, did not help - and they acknowledged the problem I was experiencing was "because of the system issue".

 

As the O2 app also does not let me print off my bill, they're sending me a copy of the latest one, due in next 14 days.

 

Meanwhile, where does one look to see that there is "an ongoing issue", other than wait for parts of the website to return nondescript errors?

 

D'oh!

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 88,249
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Viewing & printing older bills

We only get to know of issues because customers start reporting them on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 7,241
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: Viewing & printing older bills

That's why it's called "Customer Support" LOL

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.