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Viewing & printing older bills

Anonymous
Not applicable

Hi. I'm trying to view & print off my bills for the previous 12 months (April to April) for my accounts but each time I try to click on the 'view older bills' button, it goes to this: DASH_ERR04: The account number in the target address is invalid

Can anyone please help me to find the correct page?

Thanks, Dave.

 

Message 1 of 14
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mavericke
Level 3: Thinker
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@MI5

 

In addition to the issue, I could not view the bill details for my device plan. All I got after clicking on the "View Device Plan" is: "DASH_ERR04: The account number in the target address is invalid."

Message 11 of 14
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MI5
Level 94: Supreme
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Yes it appears to be all related.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 14
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Martin-O2
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Update on this issue guys. It's still being worked on however I don't have an ETA on when it will be resolved. I'll update all threads on this once I have news.

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Message 13 of 14
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Martin-O2
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Hi guys, 

 

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations. wink

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 14 of 14
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