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Anonymous
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Unlocking iphone from O2 to use on another network

I have been trying to leave o2 for over 2 weeks. I am now in my 3rd "72 hours" wait. I have been sent a link on how to get my iphone unlocked, but it is just taking me round in cricles. Does anyone know exactly HOW to unlock an iphone from O2, please?

I have my new sim card but cannot use it on the iphone, and all I am getting from O2 is a link that says "go to this link" and on and on it goes.

Thank you

 

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Posts: 86,569
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Registered: ‎14-01-2013

Re: Unlocking iphone from O2 to use on another network

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Posts: 100,334
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Registered: ‎04-04-2012

Re: Unlocking iphone from O2 to use on another network

Have you actually spoken to O2 http://www.o2.co.uk/contactus
Also, is the phone still showing as in use in your MyO2 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,569
Topics: 729
Registered: ‎14-01-2013

Re: Unlocking iphone from O2 to use on another network

Are you on contract or PAYG @Anonymous ?

*The Game Is On*

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Posts: 100,334
Topics: 546
Solutions: 12,750
Registered: ‎04-04-2012

Re: Unlocking iphone from O2 to use on another network

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Unlocking iphone from O2 to use on another network

download the myo2 app on their will be a link to umnlocking your device, click that and within 72 hours you will recive a code either via email or text for you to use.. follow the instructions and you will then be able to unlock your device free of charge via iTunes. :-) good luck 

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Anonymous
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Re: Unlocking iphone from O2 to use on another network

I am also having this same issue been trying to get my phone unlocked for the past 2 weeks. I rang o2 and they said that I keep sending requests which pushes me to the back of the queue however I am not sending any requests this is an issue on their part. I am getting really frustrated as all the people I speak to on the phone are telling me a different story.

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Posts: 100,334
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Registered: ‎04-04-2012

Re: Unlocking iphone from O2 to use on another network


@Anonymous wrote:

I rang o2 and they said that I keep sending requests which pushes me to the back of the queue


I've never heard that rubbish before!

Sounds like they're making it up as they go.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,569
Topics: 729
Registered: ‎14-01-2013

Re: Unlocking iphone from O2 to use on another network


@MI5 wrote:

@Anonymous wrote:

I rang o2 and they said that I keep sending requests which pushes me to the back of the queue


I've never heard that rubbish before!

Sounds like they're making it up as they go.....


Remember you heard it here first!! Scraping the bottom of the barrel for excuses now...Confused

*The Game Is On*

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Anonymous
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Re: Unlocking iphone from O2 to use on another network

Hi

Thanks for your comments

Bizarre situation. Let me know how you get on

I am not amused by this display of incomptence.