Unlocking iphone from O2 to use on another network

[Anonymous]

I have been trying to leave o2 for over 2 weeks. I am now in my 3rd "72 hours" wait. I have been sent a link on how to get my iphone unlocked, but it is just taking me round in cricles. Does anyone know exactly HOW to unlock an iphone from O2, please?

I have my new sim card but cannot use it on the iphone, and all I am getting from O2 is a link that says "go to this link" and on and on it goes.

Thank you

[Cleoriff · Accepted solution]

Hi @Anonymous All the information you need is in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

[MI5]

Have you actually spoken to O2 http://www.o2.co.uk/contactus
Also, is the phone still showing as in use in your MyO2 ?

[Cleoriff]

Are you on contract or PAYG @Anonymous ?

[MI5]

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[Anonymous]

download the myo2 app on their will be a link to umnlocking your device, click that and within 72 hours you will recive a code either via email or text for you to use.. follow the instructions and you will then be able to unlock your device free of charge via iTunes. 🙂 good luck 

[Anonymous]

I am also having this same issue been trying to get my phone unlocked for the past 2 weeks. I rang o2 and they said that I keep sending requests which pushes me to the back of the queue however I am not sending any requests this is an issue on their part. I am getting really frustrated as all the people I speak to on the phone are telling me a different story.

[MI5]

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@Anonymous wrote:

I rang o2 and they said that I keep sending requests which pushes me to the back of the queue

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I've never heard that rubbish before!

Sounds like they're making it up as they go.....

[Cleoriff]

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@MI5 wrote:

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@Anonymous wrote:

I rang o2 and they said that I keep sending requests which pushes me to the back of the queue

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I've never heard that rubbish before!

Sounds like they're making it up as they go.....

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Remember you heard it here first!! Scraping the bottom of the barrel for excuses now...

[Anonymous]

Hi

Thanks for your comments

Bizarre situation. Let me know how you get on

I am not amused by this display of incomptence.