Auto Top-up

[Anonymous]

Why, after two years, are O2 still not able to solve the issue preventing me from setting up Auto top-up for my iPhone?????

[Cleoriff]

Hi @Anonymous According to our guidelines you do this by signing into My O2 and activating it yourself https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

If you are having issues then you must contact customer services http://www.o2.co.uk/contactus

[jonsie]

If its taken 2 years and still not fixed I would be making a complaint. 

http://www.o2.co.uk/how-to-complain

[Anonymous]

That's not what I asked. I know how to do it. O2's website won't let me. It's locked and O2 can't be bothered to fix it!!

[Anonymous]

I have tried. I get nowhere!!

[MI5]

Have you tried a complaint through resolver ?
https://www.resolver.co.uk/

[Cleoriff]

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@Anonymous wrote:
That's not what I asked. I know how to do it. O2's website won't let me. It's locked and O2 can't be bothered to fix it!!

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So if O2's website is preventing you doing this 'as it's locked'...then certainly you need to speak to CS (or complain)  .

2 years is a long time for a service to be unusable...:smileysad:

[MercedesS]

Hello @Anonymous, it is this page you are trying to access? http://www.o2.co.uk/topup 

If you could explain better the problem, we will love to help you out! What iPhone are you using? I try and had no issues with my iPhone 6 and my PAYG account. Please help us to help you