Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎14-01-2017
Accepted Solution

Unlocking iPhone 5s using a Giffgaff sim

I've recently puchased a GiffGaff phone and sim, and will be using that from now on.

 

I therefore would like to unlock my Iphone 5s that I've had for years through O2 so I can sell it. 

 

I've requested to unlock through O2, and have had the email telling me to connect to itunes with a non-O2 sim.

 

I have tried to do this using my GiffGaff sim, but didn't get a noticifation to tell me the phone was unlocked, so I'm assuming I need to use a sim from a carrier that doesn't use O2 as its network carrier.

 

My fiance also has a giffgaff sim so I can't borrow his. 

 

Any solutions anyone can think of please?

 

Many thanks.

Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlocking iPhone 5s using a Giffgaff sim

[ Edited ]

@michelle31731 you need an EE, Voda or Three sim card https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... 

Free PAYG sim cards are available from their websites.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎14-01-2017

Re: Unlocking iPhone 5s using a Giffgaff sim

Thank you! I've ordered an EE sim. Will I have to pay them money to set it up?
Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlocking iPhone 5s using a Giffgaff sim

No need to pay anything. Just put the sim in the phone to complete the unlock process.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎14-01-2017

Re: Unlocking iPhone 5s using a Giffgaff sim

Thank you so much, really appreciate your help
Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlocking iPhone 5s using a Giffgaff sim

No proble @michelle31731 and welcome Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)