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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2017
Accepted Solution

Device plan payment very high

I have been billed £300 for my device plan payment. I didn't think it would be so high and i can't afford to pay this amount each month, can it not be reduced?
Posts: 84,007
Topics: 518
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Registered: ‎04-04-2012

Re: Device plan payment very high

@Jo154 that sounds like a final payment not a monthly fee. 

Call customer services on 202 to see why. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎30-03-2017

Re: Device plan payment very high

Thank you, I will call and ask
Posts: 63,721
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Registered: ‎04-01-2009

Re: Device plan payment very high

Presumably you were late for a payment(s) in which case talk to O2. They will probably reinstate your payments but will insist you clear any arrears and possibly insist on a direct debit being reinstated  

Posts: 8,054
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Registered: ‎17-03-2015

Re: Device plan payment very high

That’s a final bill payment. Are you in the process of upgrading a device or late payment as sometimes they will demand the full amount if payments are late

iPhone XR 64GB