Solved: Device plan payment very high

Jo154 · ‎04-01-2019

I have been billed £300 for my device plan payment. I didn't think it would be so high and i can't afford to pay this amount each month, can it not be reduced?

MI5 · ‎04-01-2019

@Jo154 that sounds like a final payment not a monthly fee.

Call customer services on 202 to see why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎04-01-2019

@Jo154 that sounds like a final payment not a monthly fee.

Call customer services on 202 to see why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jo154 · ‎04-01-2019

Thank you, I will call and ask

jonsie · ‎04-01-2019

Presumably you were late for a payment(s) in which case talk to O2. They will probably reinstate your payments but will insist you clear any arrears and possibly insist on a direct debit being reinstated

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎04-01-2019

That’s a final bill payment. Are you in the process of upgrading a device or late payment as sometimes they will demand the full amount if payments are late

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