Unlocking an iphone 5c

[Tone_lfc]

I have an iphone 5c which I originally had on a O2 contract

I paid to get it unlocked, but apparently it couldn't be done

Is there anything O2 can do to unlock?

[MI5]

Why can't it be?
Have you checked with a different sim to see if it is already unlocked?
Community guide here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Tone_lfc · Accepted solution]

I gave then the IMEI number and they couldn't provide a code to unlock it.

I'll check the link you've provided.  It definitely isn't unlocked, tried another SIM

[jonsie]

You don't get a code with Apple as it's unlocked directly on their servers. Fill in the form and make sure you put £20 credit on the O2 sim, make a few calls leaving £15 to pay for the unlock 🔓 

[Marjo]

Hey @Tone_lfc how are you doing with the unlocking, did it work in the end?

[Tone_lfc]

Yes thanks

All sorted via O2 support

[MI5]

Glad you got sorted

[jonsie]

Good news 😀

[MercedesS]

Thanks @Tone_lfc, glad to see you fix it! 

And thanks, @jonsie and @MI5 for your help