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Unlocking an iphone 5c

Tone_lfc
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I have an iphone 5c which I originally had on a O2 contract

 

I paid to get it unlocked, but apparently it couldn't be done

 

Is there anything O2 can do to unlock?

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Tone_lfc
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I gave then the IMEI number and they couldn't provide a code to unlock it.

 

I'll check the link you've provided.  It definitely isn't unlocked, tried another SIM

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MI5
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Why can't it be?
Have you checked with a different sim to see if it is already unlocked?
Community guide here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Tone_lfc
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I gave then the IMEI number and they couldn't provide a code to unlock it.

 

I'll check the link you've provided.  It definitely isn't unlocked, tried another SIM

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jonsie
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You don't get a code with Apple as it's unlocked directly on their servers. Fill in the form and make sure you put £20 credit on the O2 sim, make a few calls leaving £15 to pay for the unlock 🔓 

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Marjo
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Hey @Tone_lfc how are you doing with the unlocking, did it work in the end?

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Tone_lfc
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Yes thanks

 

All sorted via O2 support

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MI5
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Glad you got sorted slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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MercedesS
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Thanks @Tone_lfc, glad to see you fix it! thumbsup

 

And thanks, @jonsie and @MI5 for your help heart

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