Solved: Re: Unlocking an iphone 5c

Tone_lfc · ‎11-09-2017

I have an iphone 5c which I originally had on a O2 contract

I paid to get it unlocked, but apparently it couldn't be done

Is there anything O2 can do to unlock?

Tone_lfc · ‎11-09-2017

I gave then the IMEI number and they couldn't provide a code to unlock it.

I'll check the link you've provided. It definitely isn't unlocked, tried another SIM

View solution in original post

MI5 · ‎11-09-2017

Why can't it be?
Have you checked with a different sim to see if it is already unlocked?
Community guide here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tone_lfc · ‎11-09-2017

I gave then the IMEI number and they couldn't provide a code to unlock it.

I'll check the link you've provided. It definitely isn't unlocked, tried another SIM

jonsie · ‎11-09-2017

You don't get a code with Apple as it's unlocked directly on their servers. Fill in the form and make sure you put £20 credit on the O2 sim, make a few calls leaving £15 to pay for the unlock 🔓

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎15-09-2017

Hey @Tone_lfc how are you doing with the unlocking, did it work in the end?

Tone_lfc · ‎16-09-2017

Yes thanks

All sorted via O2 support

MI5 · ‎16-09-2017

Glad you got sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-09-2017

Good news 😀

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎19-09-2017

Thanks @Tone_lfc, glad to see you fix it!

And thanks, @jonsie and @MI5 for your help

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