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Level 2: Apprentice
Posts: 3
Registered: ‎08-12-2014
Accepted Solution

Unlocking an iphone 5c

[ Edited ]

I have an iphone 5c which I originally had on a O2 contract

 

I paid to get it unlocked, but apparently it couldn't be done

 

Is there anything O2 can do to unlock?

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Posts: 105,794
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Unlocking an iphone 5c

Why can't it be?
Have you checked with a different sim to see if it is already unlocked?
Community guide here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 3
Registered: ‎08-12-2014

Re: Unlocking an iphone 5c

[ Edited ]

I gave then the IMEI number and they couldn't provide a code to unlock it.

 

I'll check the link you've provided.  It definitely isn't unlocked, tried another SIM

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Posts: 80,669
Topics: 574
Solutions: 3,894
Registered: ‎04-01-2009

Re: Unlocking an iphone 5c

You don't get a code with Apple as it's unlocked directly on their servers. Fill in the form and make sure you put £20 credit on the O2 sim, make a few calls leaving £15 to pay for the unlock 🔓 

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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: Unlocking an iphone 5c

Hey @Tone_lfc how are you doing with the unlocking, did it work in the end?

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Level 2: Apprentice
Posts: 3
Registered: ‎08-12-2014

Re: Unlocking an iphone 5c

Yes thanks

 

All sorted via O2 support

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Posts: 105,794
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Unlocking an iphone 5c

Glad you got sorted Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,669
Topics: 574
Solutions: 3,894
Registered: ‎04-01-2009

Re: Unlocking an iphone 5c

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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: Unlocking an iphone 5c

Thanks @Tone_lfc, glad to see you fix it! thumbsup

 

And thanks, @jonsie and @MI5 for your help heart

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