Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[Bambino]

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@Anonymous wrote:

When the complaint is O2's refusal to unlock I somehow doubt it lies with CPW.

Was logic your strongpoint at school?

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If the Carphone Warehouse website clearly says that a SIM free iPhone 5s will lock to the network of the first SIM used, then your complaint is with CPW, not with O2. Read it on the page: http://www.carphonewarehouse.com/mobiles/mobile-phones/APPLE_IPHONE_5S_16GB/MONTHLY

The Ombudsman will not even look at your complaint. You are wasting your time.

[MI5]

My logic - LOL
Dear oh dear, you really are delusional

[Anonymous]

The Ombudsman will decide whether or not to look at my complaint, not you.

[MI5]

Dream on dude.
Your complaint is valid if you asked for a SIM free phone but it's not with O2 - I don't know any other way of telling you......

[Bambino]

Think what you like. It doesn't matter a jot to me.

[Anonymous]

Thanks for letting me think what I like, that's very good of you.

[Anonymous]

Don't you have better things to do on a Sat night instead of arguing with everyone on here?

[Anonymous]

If you have better things to do tonight then why are you here?

[MI5]

I do - SCD just started

[Anonymous]

I am watching Stricly, having a cheeky glass of wine, and helping other members on here at the same time. Pure bliss :)))