Unlocking Iphone 5s bought from CPW for other network locked to O2

[Anonymous]

I have been a victim of of Carphone Warehouse malpractice of unlocking the Iphone 5s to first sim. I'm starting this thread to gather support to get O2 to help victims out there to help unlock their 5s.

A bit of background

As soon as my 5s was locked to O2, I had contacted Apple, CPW, Vodafone (my actual provider). All of them asked me to talk to O2 as only the "carrier" that my phone is locked to, can unlock it. 

O2 Gurus advised me to get a Pay & Go sim, top it up with at least £15, which I did with £20. It had also been escalated to Escalation team who contradicted O2 Guru saying that no iphone 5s is unlocked at this point whereas they had done in some O2 Refresh cases. All the customers have to do is pay in full of the contract.

What I need of you

Just the victims, with the positive mindset to achieve the common goal - Unlock your Iphones 5c/5s so that we can lodge a formal complain to the CEO as the chains of command, has clearly broken and this is a big reputational issue to O2.

Negative comments, if you have, please spare us from them as this is a positive environment for the greater good.

Thank you for your support and if you want to email me rather than post, please do so at (edited)

[adamtemp64]

The issue is cpw say that it will lock to first network (fact) o2 are not unlocking any 5s and 5c due to there own conditions that comply with ofcom guidance (fact) when o2 start unlocking 5s and 5c which they do quicker than any other manufacturers handset on the o2 network (fact) then the issue will be resolved for all 5s and 5c handsets currently registered on the o2 network as o2 will unlock in a timley fashion after the request is made.

I hope that sumarises correctly the issue and the resolution in the end.

[Anonymous]

I think it does summarise everything including the resolution, the only query being whether handsets bought from CPW count as being registered on the O2 network for unlocking purposes, as I have seen conflicting information on this forum regarding that point. 

If this can be answered in the affirmative it resolves the issue as far as I am concerned without the need for me to take any further action.

[Bambino]

You're beating a dead horse, but if you have the time to waste on this, then go right ahead and make your complaint.

[Anonymous]

If appropriate I will.

[adamtemp64]

For any handset to be registered with the o2 network a chargeable call or sms has to be made then the imei number of any phone is then associated to the o2 mobile number and if any network lock is to be applied it is applied at that point so phones bought from cpw will then lock to the o2 network. payg or pay monthly this is the same . (it will be the same on all networks)

Hope that clears the last query up

[Anonymous]

Yes it does clear it up that final point.

Say, as far as I am concerned, adam has resolved this issue for us, so I am not going to take it any further.

There is no point, because by the time the Ombudsman process is completed whatever the outcome, O2 will be unlocking the 5s and 5c anyway.

adam, thank you for taking the time and trouble to resolve this matter.

[adamtemp64]

I have not resolved the issue just stated the facts in a clear manner so everybody can understand the issue and outcome, like you I am just another customer as we all are on here.

Shame I was down the pub watching football yesterday could have helped sooner.

[Anonymous]

Understood.