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Level 1: Joiner
Posts: 3
Registered: ‎11-05-2019
Accepted Solution


I want to unlock my hand set but O2 said they can’t do it because is not their hand set but I receive the hand set from O2, I don’t understand that
Posts: 88,181
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Unlock

@Larry how to unlock here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but have you tried a different SIM card already as it may not be locked?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Unlock


How long ago did you buy the phone? It may well be unlocked if it was a recent purchase?


Best of luck anyway and welcome to the forum Welcome

*The Game Is On*

Level 41: Prodigal
Posts: 3,842
Registered: ‎26-03-2014

Re: Unlock

Also depending on where you got it from - for instance Carphone Warehouse - it may be unlocked.
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Unlock

Try a sim card from the other networks and let us know the message you get. 

Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Unlock

Good morning @Larry, I was wondering how you were getting on with your handset since you last posted?


There's a lot of advice above, so it'd be great if you could have a look and let us know if you need some more help at all Smiley Happy

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