Unlock iPhone from O2 when you are not a client

[Capi]

I have bought an iPhone 6s and the seller has lied when he stated that the iPhone was unlocked. Unfortunately, I am no longer in UK and I don't have a UK SIM to contact the live chat from O2. How can I unlock the iPhone that I have bought ?

[jonsie]

All details here but you will have a big problem not being in the UK

Return the phone if possible

Guide: Unlocking an O2 phone to use a different SIM card 

[Capi]

That is the problem as I can not return it.

[MI5]

Can you send it to someone in UK to do it for you @Capi ?

[Capi]

Not really. It would honestly cost more to ship this than it is to buy a new one 😅

[MI5]

You'll have to write it off then @Capi unfortunately.

[Capi]

Doesn't o2 have some sort of a contact e-mail to explain the situation? Because right now I can not contact them directly through the o2 account.

[MI5]

@Capi 

There is no email.

You will have to keep trying to get live chat http://www.o2.co.uk/contactus