This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forย 
Search instead forย 
Did you mean:ย 

Unlock iPhone from O2 when you are not a client

Capi
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on โ€Ž20-08-2020 17:37

on โ€Ž20-08-2020 17:37

I have bought an iPhone 6s and the seller has lied when he stated that the iPhone was unlocked. Unfortunately, I am no longer in UK and I don't have a UK SIM to contact the live chat from O2. How can I unlock the iPhone that I have bought ?
Message 1 of 8
1,275 Views
0 Kudos
7 REPLIES 7

jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7167 Solutions
Registered:

on โ€Ž20-08-2020 17:39

on โ€Ž20-08-2020 17:39

All details here but you will have a big problem not being in the UK

Return the phone if possible

Guide: Unlocking an O2 phone to use a different SIM card 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 8
1,269 Views
0 Kudos

Capi
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on โ€Ž20-08-2020 17:54

on โ€Ž20-08-2020 17:54

That is the problem as I can not return it.
Message 3 of 8
1,261 Views
0 Kudos

MI5
Level 94: Supreme
In response to Capi
  • 152145 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

on โ€Ž20-08-2020 17:58

on โ€Ž20-08-2020 17:58

Can you send it to someone in UK to do it for you @Capi ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
1,257 Views
0 Kudos

Capi
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on โ€Ž20-08-2020 18:02

on โ€Ž20-08-2020 18:02

Not really. It would honestly cost more to ship this than it is to buy a new one ๐Ÿ˜…
Message 5 of 8
1,254 Views
0 Kudos

MI5
Level 94: Supreme
In response to Capi
  • 152145 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

on โ€Ž20-08-2020 18:03

on โ€Ž20-08-2020 18:03

You'll have to write it off then @Capi unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
1,249 Views
0 Kudos

Capi
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on โ€Ž20-08-2020 18:08

on โ€Ž20-08-2020 18:08

Doesn't o2 have some sort of a contact e-mail to explain the situation? Because right now I can not contact them directly through the o2 account.
Message 7 of 8
1,246 Views
0 Kudos

MI5
Level 94: Supreme
In response to Capi
  • 152145 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

on โ€Ž20-08-2020 18:19

on โ€Ž20-08-2020 18:19

@Capi 

There is no email.

You will have to keep trying to get live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
1,233 Views
0 Kudos
Related Content
Top