E-Sim activation code

[Steve484689]

Good evening

i have just upgraded to an iPhone XR and am switching all of my old data from my old phone.  I am trying to add a data plan and need my e-sim activation code.  Where would I find this?

Any help is appreciated 

thank you

[MI5]

@Steve484689 

It's alll in the eSim pack you would have received.

[Steve484689]

Hi

Thanks for replying so quickly.  When we bought the phone, all we got was the phone in a box.  What does an E-Sim pack look like?

thanks

[MI5 · Accepted solution]

@Steve484689 

You'll need to call O2 to get a pack if you don't have one already. 

Guide: Coronavirus Community Help and Support 

Call early morning for least waiting times and say upgrade when you call.

[Steve484689]

Thank you very much for your help.  Do you know the contact number

[MI5]

In the link in my previous post @Steve484689