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Unlock iPhone from O2 when you are not a client

Capi
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on ‎20-08-2020 17:37

on ‎20-08-2020 17:37

I have bought an iPhone 6s and the seller has lied when he stated that the iPhone was unlocked. Unfortunately, I am no longer in UK and I don't have a UK SIM to contact the live chat from O2. How can I unlock the iPhone that I have bought ?
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jonsie
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on ‎20-08-2020 17:39

on ‎20-08-2020 17:39

All details here but you will have a big problem not being in the UK

Return the phone if possible

Guide: Unlocking an O2 phone to use a different SIM card 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Capi
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on ‎20-08-2020 17:54

on ‎20-08-2020 17:54

That is the problem as I can not return it.
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MI5
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on ‎20-08-2020 17:58

on ‎20-08-2020 17:58

Can you send it to someone in UK to do it for you @Capi ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Capi
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on ‎20-08-2020 18:02

on ‎20-08-2020 18:02

Not really. It would honestly cost more to ship this than it is to buy a new one 😅
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MI5
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on ‎20-08-2020 18:03

on ‎20-08-2020 18:03

You'll have to write it off then @Capi unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Capi
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on ‎20-08-2020 18:08

on ‎20-08-2020 18:08

Doesn't o2 have some sort of a contact e-mail to explain the situation? Because right now I can not contact them directly through the o2 account.
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MI5
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on ‎20-08-2020 18:19

on ‎20-08-2020 18:19

@Capi 

There is no email.

You will have to keep trying to get live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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