Probably be easier for you to call customer service to process the unlock for you Guide: Coronavirus Community Help and Support
Hi there @KatMor , hopefully all went well with the iPhone 8 unlocking earlier, but please do let us know if you need any further help.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2