Unlock iPhone X timescale

[M1th]

Hi all,

So I have an iPhone X that I use on o2 PayM. I want to get it unlocked and give it to my girlfriend as I have bought a 256gb X instead.

I have submitted my unlock request, but have heard there are major problems at the moment. Would I be better off buying an unlock service from eBay etc? We go on holiday next wednesday to america, so need to get this unlocked sooner rather than later, and have read people are waiting weeks from o2 at the moment.

[Cleoriff]

Hi @M1th

Yes there is a backlog with unlocking. I will ask @EmilieT (Community Manager) if she can help you... as this is a matter of some urgency

Welcome to the forum by the way

[M1th]

Thank you very much, definitely appreciated! My girlfriend doesn't have a phone and will be using my one for photos etc in America, so really don't want to wait until Tuesday to be told there's a backlog and it'll be another week etc, which would be unfortunate for both of us (me because I then have to take all her photos! )

Thank you!

[Cleoriff]

Hopefully @EmilieT can help. She has managed on numerous occasions to get phones unlocked for people who are desperate to get it done. I am sure she will be posting here soon as I have mentioned her. Keep watching out for her message. @M1th

[M1th]

She's just responded to my PM, I've just provided a few more details, hopefully she can help confirm a few things for me!

Thank you very much, and thank you Emilie for responding as quickly as you did.

[Cleoriff]

Delighted @M1th and fingers crossed. xx

[EmilieT]

Hi @M1th, I'll reply to your Private Message now so we can discuss this a bit more and get someone to look into it for you 

Thanks @Cleoriff for the mention!!

[Shelby1]

Hi, 

I wonder if you can help me?

I am in a similar situation as M1th, I phoned up Tuesday to have my phone unlocked after my number ported over to another network that day and I realised I hadn’t had my phone unlocked, they told me 72 hours, I phoned up Friday as it had been 72 hours and no joy, I was told someone would ring me back and they never. I’ve got no use of my phone at all and it’s been five days now. Any ideas on how long it will be? 

[jonsie]

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@Shelby1 wrote:

Hi, 

I wonder if you can help me?

I am in a similar situation as M1th, I phoned up Tuesday to have my phone unlocked after my number ported over to another network that day and I realised I hadn’t had my phone unlocked, they told me 72 hours, I phoned up Friday as it had been 72 hours and no joy, I was told someone would ring me back and they never. I’ve got no use of my phone at all and it’s been five days now. Any ideas on how long it will be? 

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@EmilieT?

[EmilieT]

Hi @Shelby1, I've just replied to your Private Message now. If you could take a look and come back to me when you get a chance, we'll try and get this sorted for you 

Thanks @jonsie for the mention