Transferred wrong number

Anonymous · ‎25-10-2014

Hi I have just received my new iphone 6 I have asked to keep my number. And I have realised they have closed the wrong account. Can I get my number back that I originally wanted to keep?

jonsie · ‎04-01-2009

You would have to speak to customer service on 202 to see if they can help you. I wouldn't recommend live chat for this.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

Anonymous · ‎25-10-2014

Hi Angel_a1uk and Welcome to the forum

I agree phoning Customer Services asap to try and stop the process is the best move.

Landline number is in this link too.

http://www.o2.co.uk/contactus

Let us know how you get on please.

MI5 · ‎04-04-2012

CS should be able to save it for you - Did you call with any success?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Welcome to the O2 Community

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Transferred wrong number

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