Hi, Please could someone help me. I'm trying to back up my phone in readiness of getting my new one and it's not working. I've tried with several charger leads and each one i put in won't connect. It just keeps jumping from charging and then not so won't connect. I've tried in all of the ports on my laptop and none will work. They all will charge my iphone but as soon as i connect to laptop they don't work. Is there something im doing wrong. Also can't seem to synch via wifi either. Any help appreciate please and thanks
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Thanks. I know they aren't all original leads but they work for charging and synched my husbands phone. My laptop is quite new so i don't know whether that has anything to do with it. i have reinstalled i tunes and rebooted by phone but still it won't work. If i back up using i cloud will that transfer to my i tunes account so i can then transfer to my new phone? Also when i go to the itunes wi fi sync in my general setting it won't let me click on it. Thanks for your help.
I've just tried to do it on another laptop and it works with the lead so i'm thinking that it's maybe something to do with my laptop. Is there something that I need to activate to be able to sync my phone on to it please?
In the meantime I have backed my phone up onto icloud but would like to know why i can't sync with this laptop.