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Phone won't sync with laptop
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on ‎23-10-2014 14:40
Hi, Please could someone help me. I'm trying to back up my phone in readiness of getting my new one and it's not working. I've tried with several charger leads and each one i put in won't connect. It just keeps jumping from charging and then not so won't connect. I've tried in all of the ports on my laptop and none will work. They all will charge my iphone but as soon as i connect to laptop they don't work. Is there something im doing wrong. Also can't seem to synch via wifi either. Any help appreciate please and thanks
Solved! Go to Solution.
Re: Phone won't sync with laptop
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on ‎23-10-2014 14:42
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Phone won't sync with laptop
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on ‎23-10-2014 15:09
You can back up to iCloud with out having to hook up to iTunes.
More here https://www.apple.com/uk/support/icloud/backup/

Re: Phone won't sync with laptop
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‎23-10-2014 15:41 - edited ‎23-10-2014 15:43
Thanks. I know they aren't all original leads but they work for charging and synched my husbands phone. My laptop is quite new so i don't know whether that has anything to do with it. i have reinstalled i tunes and rebooted by phone but still it won't work. If i back up using i cloud will that transfer to my i tunes account so i can then transfer to my new phone? Also when i go to the itunes wi fi sync in my general setting it won't let me click on it. Thanks for your help.

Re: Phone won't sync with laptop
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on ‎23-10-2014 15:48
Yes it will.
Open my link and follow http://support.apple.com/kb/PH12520
On iOS 8 it's ..... Settings - iCloud - Back up which is just below PassBook, and choose back up now.
When you insert your SIM card in the new iPhone part of the set up process is to set up as a new iPhone ,or use a back up. You choose your back up and all your info and settings will download into your iPhone.
It's best to do this over wifi to save tour data allowance.
Re: Phone won't sync with laptop
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on ‎23-10-2014 17:22
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Phone won't sync with laptop
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on ‎23-10-2014 22:26
Hi,
I've just tried to do it on another laptop and it works with the lead so i'm thinking that it's maybe something to do with my laptop. Is there something that I need to activate to be able to sync my phone on to it please?
In the meantime I have backed my phone up onto icloud but would like to know why i can't sync with this laptop.
Many thanks
Re: Phone won't sync with laptop
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on ‎23-10-2014 22:30
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Phone won't sync with laptop
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on ‎23-10-2014 22:33
Mine is windows 8 and the other one is 7. I've tried an i pad in mine too and it doesn't work either. thanks
Re: Phone won't sync with laptop
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on ‎23-10-2014 22:37
Firewall or Anti-Virus