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Anonymous
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Accepted Solution

TouchID and My 02

[ Edited ]

Since the last My02 update, TouchID will not log me in to My 02. Touch ID is working fine with everything else that it was, and I see TouchID enabled in MY 02 settings, but it's not an option to log me  in to My02

Posts: 70,327
Topics: 548
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Registered: ‎04-01-2009

Re: TouchID and My 02

Have you tried uninstalling the app then reinstalling?

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Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: TouchID and My 02

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: TouchID and My 02

Thank you both. It seemes logical when someone else says it. 

I switrched off TouchID and closed My02, opened My02 again and enabled TouchID, and without rebooting the phone, it is now working again

 

Thank you both

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: TouchID and My 02

I had to do the same but rebooted by force of habit.
Glad it worked for you too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,853
Registered: ‎23-07-2014

Re: TouchID and My 02

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have? Smiley Happy

Thanks guys for helping out Smiley Very Happy @MI5 & @jonsie!

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Anonymous
Posts: 0

Re: TouchID and My 02

The model of iPhone won't affect it.uninstall & then reboot the phone before reinstalling the app

Level 3: Thinker
Posts: 83
Registered: ‎26-04-2013

Re: TouchID and My 02

@Anonymous

That was exactly what I did and it worked! Thanks!
Anonymous
Posts: 0

Re: TouchID and My 02

@mavericke Your welcome & welcome to the forum 

Anonymous
Posts: 0

Re: TouchID and My 02


@Marjo wrote:

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have? Smiley Happy

Thanks guys for helping out Smiley Very Happy @MI5 & @jonsie!

 

Sorry I didn't get back on this. I've a 6s