TouchID and My 02

[Anonymous]

Since the last My02 update, TouchID will not log me in to My 02. Touch ID is working fine with everything else that it was, and I see TouchID enabled in MY 02 settings, but it's not an option to log me  in to My02

[jonsie]

Have you tried uninstalling the app then reinstalling?

[MI5 · Accepted solution]

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.

[Anonymous]

Thank you both. It seemes logical when someone else says it. 

I switrched off TouchID and closed My02, opened My02 again and enabled TouchID, and without rebooting the phone, it is now working again

Thank you both

[MI5]

I had to do the same but rebooted by force of habit.
Glad it worked for you too.

[Marjo]

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have?

Thanks guys for helping out @MI5 & @jonsie!

[Anonymous]

The model of iPhone won't affect it.uninstall & then reboot the phone before reinstalling the app

[mavericke]

@Anonymous

That was exactly what I did and it worked! Thanks!

[Anonymous]

@mavericke Your welcome & welcome to the forum 

[Anonymous]

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@Marjo wrote:

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have?

Thanks guys for helping out @MI5 & @jonsie!

Sorry I didn't get back on this. I've a 6s

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