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Anonymous
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Accepted Solution

TouchID and My 02

[ Edited ]

‎27-06-2017 11:38 - edited ‎27-06-2017 11:38

Since the last My02 update, TouchID will not log me in to My 02. Touch ID is working fine with everything else that it was, and I see TouchID enabled in MY 02 settings, but it's not an option to log me  in to My02

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jonsie
Posts: 70,452
Topics: 548
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Registered: ‎04-01-2009

Re: TouchID and My 02

on ‎27-06-2017 11:53

Have you tried uninstalling the app then reinstalling?

I am not lazy, I am on energy saving mode.

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MI5
Posts: 88,610
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Registered: ‎04-04-2012

Re: TouchID and My 02

on ‎27-06-2017 12:10

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Anonymous
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Re: TouchID and My 02

on ‎27-06-2017 12:39

Thank you both. It seemes logical when someone else says it. 

I switrched off TouchID and closed My02, opened My02 again and enabled TouchID, and without rebooting the phone, it is now working again

 

Thank you both

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MI5
Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: TouchID and My 02

on ‎27-06-2017 12:42

I had to do the same but rebooted by force of habit.
Glad it worked for you too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Marjo
Posts: 5,892
Registered: ‎23-07-2014

Re: TouchID and My 02

on ‎27-06-2017 14:41

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have? Smiley Happy

Thanks guys for helping out Smiley Very Happy @MI5 & @jonsie!

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Anonymous
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Re: TouchID and My 02

on ‎27-06-2017 14:48

The model of iPhone won't affect it.uninstall & then reboot the phone before reinstalling the app

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mavericke
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mavericke
Posts: 83
Registered: ‎26-04-2013

Re: TouchID and My 02

on ‎27-06-2017 20:04

@Anonymous

That was exactly what I did and it worked! Thanks!
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Anonymous
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Re: TouchID and My 02

on ‎27-06-2017 20:51

@mavericke Your welcome & welcome to the forum 

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Anonymous
Posts: 0

Re: TouchID and My 02

on ‎20-07-2017 15:51

@Marjo wrote:

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have? Smiley Happy

Thanks guys for helping out Smiley Very Happy @MI5 & @jonsie!

 

Sorry I didn't get back on this. I've a 6s

 

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