Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0
Accepted Solution

TouchID and My 02

[ Edited ]

‎27-06-2017 11:38 - edited ‎27-06-2017 11:38

Since the last My02 update, TouchID will not log me in to My 02. Touch ID is working fine with everything else that it was, and I see TouchID enabled in MY 02 settings, but it's not an option to log me  in to My02

Report Content
Message 1 of 10 (2,139 Views)
Reply
0 Kudos
jonsie
Posts: 83,307
Topics: 577
Solutions: 4,102
Registered: ‎04-01-2009

Re: TouchID and My 02

on ‎27-06-2017 11:53

Have you tried uninstalling the app then reinstalling?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 2 of 10 (2,131 Views)
Reply
0 Kudos
MI5
Posts: 114,386
Topics: 569
Solutions: 15,453
Registered: ‎04-04-2012

Re: TouchID and My 02

on ‎27-06-2017 12:10

Turn off Touch ID in app settings and reboot phone.
Turn Touch ID back on and it ask you to confirm your prints.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 3 of 10 (2,126 Views)
Reply
0 Kudos
Anonymous
Posts: 0

Re: TouchID and My 02

on ‎27-06-2017 12:39

Thank you both. It seemes logical when someone else says it. 

I switrched off TouchID and closed My02, opened My02 again and enabled TouchID, and without rebooting the phone, it is now working again

 

Thank you both

Report Content
Message 4 of 10 (2,120 Views)
Reply
MI5
Posts: 114,386
Topics: 569
Solutions: 15,453
Registered: ‎04-04-2012

Re: TouchID and My 02

on ‎27-06-2017 12:42

I had to do the same but rebooted by force of habit.
Glad it worked for you too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 5 of 10 (2,118 Views)
Reply
0 Kudos
Former Staff
Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: TouchID and My 02

on ‎27-06-2017 14:41

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have? Smiley Happy

Thanks guys for helping out Smiley Very Happy @MI5 & @jonsie!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 6 of 10 (2,094 Views)
Reply
0 Kudos
Anonymous
Posts: 0

Re: TouchID and My 02

on ‎27-06-2017 14:48

The model of iPhone won't affect it.uninstall & then reboot the phone before reinstalling the app

Report Content
Message 7 of 10 (2,090 Views)
Reply
Level 3: Thinker
mavericke
Posts: 83
Registered: ‎26-04-2013

Re: TouchID and My 02

on ‎27-06-2017 20:04

@Anonymous

That was exactly what I did and it worked! Thanks!
Report Content
Message 8 of 10 (2,047 Views)
Reply
Anonymous
Posts: 0

Re: TouchID and My 02

on ‎27-06-2017 20:51

@mavericke Your welcome & welcome to the forum 

Report Content
Message 9 of 10 (2,040 Views)
Reply
Highlighted
Anonymous
Posts: 0

Re: TouchID and My 02

on ‎20-07-2017 15:51

@Marjo wrote:

Awesome that you got it working again @Anonymous!  Out of curiosity, which iPhone do you have? Smiley Happy

Thanks guys for helping out Smiley Very Happy @MI5 & @jonsie!

 

Sorry I didn't get back on this. I've a 6s

 

Report Content
Message 10 of 10 (1,923 Views)
Reply