Solved: Strange call charges

Anonymous · ‎07-11-2016

I have just received my latest bill and I am puzzled by the charges for calls. I have been cherged for 2 calls to the same number, each lasting 5 m 2 s, starting on the same day 1 minute apart. This seems an impossibility, even if I recognised the number, which is apparently a meter reading service.

MI5 · ‎07-11-2016

You would need to contact CS to query any charges as we can't access your bills or account details here, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-11-2016

You would need to contact CS to query any charges as we can't access your bills or account details here, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-11-2016

Call customer service and ask for clarification of the charge. It's rare that there is a billing error but if there is then you can be assured they will rectify it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎07-11-2016

Welcome to the community @Anonymous Please do let us know what the charges were for once you've spoken to customer services.

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