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Sim not working

Honda71
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on ‎13-06-2019 23:50

on ‎13-06-2019 23:50

I have purchased an iPhone 7 Plus which is supposed to be unlocked. Looking at the settings it appears to be locked to o2 however my o2 sim currently used in iPhone 8 says it needs activating in the 7 plus but then tells me this can’t be done. Can anyone offer any advice please?
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jonsie
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on ‎13-06-2019 23:56

on ‎13-06-2019 23:56

Where did you purchase the iPhone? Was it eBay by any chance?

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Honda71
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on ‎13-06-2019 23:58

on ‎13-06-2019 23:58

Unfortunately yes!
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jonsie
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on ‎14-06-2019 00:12

on ‎14-06-2019 00:12

Can you check your IMEI number on this website?

https://www.checkmend.com/uk/consumer/report

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Cleoriff
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on ‎14-06-2019 00:35

on ‎14-06-2019 00:35

Oh dear. Looking rather suspicious. A phone bought from Ebay. slight_frown

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Honda71
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on ‎14-06-2019 05:42

on ‎14-06-2019 05:42

IMEI all checks out ok.
Says sim not supported under activation policy?
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MI5
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on ‎14-06-2019 06:26

on ‎14-06-2019 06:26

@Honda71 you could try connecting the phone to iTunes but I'd also check Voda and EE SIM cards as it may be locked to one of them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎14-06-2019 07:20

on ‎14-06-2019 07:20

@Honda71 

I would also get in touch with the seller as the phone was sold as unlocked. Whcih it clearly isn't.

This would be one of the first things I would do personally...

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