Sim not working

[Honda71]

I have purchased an iPhone 7 Plus which is supposed to be unlocked. Looking at the settings it appears to be locked to o2 however my o2 sim currently used in iPhone 8 says it needs activating in the 7 plus but then tells me this can’t be done. Can anyone offer any advice please?

[jonsie]

Where did you purchase the iPhone? Was it eBay by any chance?

[Honda71]

Unfortunately yes!

[jonsie]

Can you check your IMEI number on this website?

https://www.checkmend.com/uk/consumer/report

[Cleoriff]

Oh dear. Looking rather suspicious. A phone bought from Ebay.

[Honda71]

IMEI all checks out ok.
Says sim not supported under activation policy?

[MI5]

@Honda71 you could try connecting the phone to iTunes but I'd also check Voda and EE SIM cards as it may be locked to one of them.

[Cleoriff]

@Honda71 

I would also get in touch with the seller as the phone was sold as unlocked. Whcih it clearly isn't.

This would be one of the first things I would do personally...