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Level 1: Joiner
Posts: 3
Registered: ‎13-06-2019

Sim not working

I have purchased an iPhone 7 Plus which is supposed to be unlocked. Looking at the settings it appears to be locked to o2 however my o2 sim currently used in iPhone 8 says it needs activating in the 7 plus but then tells me this can’t be done. Can anyone offer any advice please?
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Sim not working

Where did you purchase the iPhone? Was it eBay by any chance?

Level 1: Joiner
Posts: 3
Registered: ‎13-06-2019

Re: Sim not working

Unfortunately yes!
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Sim not working

Posts: 72,721
Topics: 686
Registered: ‎14-01-2013

Re: Sim not working

Oh dear. Looking rather suspicious. A phone bought from Ebay. Smiley Sad

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎13-06-2019

Re: Sim not working

IMEI all checks out ok.
Says sim not supported under activation policy?
Posts: 88,226
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: Sim not working

@Honda71 you could try connecting the phone to iTunes but I'd also check Voda and EE SIM cards as it may be locked to one of them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Posts: 72,721
Topics: 686
Registered: ‎14-01-2013

Re: Sim not working

@Honda71 

I would also get in touch with the seller as the phone was sold as unlocked. Whcih it clearly isn't.

This would be one of the first things I would do personally...

*The Game Is On*