My mum decided to swap back to Samsung from Apple (for the 3rd time!). The problem is my phone keeps trying to send an iMessage to her. I turned off iMessage on her old phone and signed her out of Apple and iTunes before I reset her phone. I have tried deleting all of her details off my phone and even removing her number from my history and when I re-add from scratch it still comes up blue and tries to send all messages as an iMessage.
I know I can press the message whilst it's trying to send as an iMessage and select it to send as a text, but do I really have to do this every time I try to send a message?
My sister is annoyed as she works all day and has no wifi or data on so it takes her ages trying to contact my mum as it always sends as an iMessage.
I was browsing the internet for more solutions yesterday and I found one pointless one - after reading a page of information on how annoying it is when the phone doesn't recognise ex-iPhone users as ex-iPhone users, it's solution was simply to tell them to not get rid of their iPhone.
Nope - up to now Apple aren't much help either. They are adament that my mums number is off their system. I've told them that 3 phones cannot be broken and that if it was off their system then the 3 iPhones would not try to send as an iMessage.
So I've had a long chat with Apple and 3 of their supervisors (2 got disconnected) and their solution is:
NOTHING!!
Well, nothing helpful! They've advised me and other iPhone users who contact my mum to use other methods of communication, such as call or message services (such as whatsapp).
"As a workaround you can always use a third party chat or communication service to send messages between Contacts."
It's poor customer service and a silly solution as it will not get rid of the problem.
I don't know why they are saying that the number/Apple ID is no longer in their system as surely it wouldn't even try to send as an iMessage if the account was removed?
I am going to sort some other stuff out today and then contact them this afternoon. I'll keep you update.
Just to update you - I just had a call with Apple - they went through everything with me again and the advisor kept asking if I'd done this or that - all of which I'd already told them that I had done.
In the end she said that she couldn't explain why it says on their system that my mum is no longer an iPhone user but according to other people with an iPhone it says my mum still has an iPhone. Anyways, she is submitting a report to technical support and she will contact me next week to discuss what the next step is.
