This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Screen Replacement

Keenan
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-03-2020 19:05

on ‎29-03-2020 19:05

My phone contract runs out tomorrow and i had a free screen replacement that i wanted to claim before it expired. how do i claim with everything going on now?
Message 1 of 5
576 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 145276 Posts
  • 635 Topics
  • 27889 Solutions
Registered:

on ‎29-03-2020 19:06

on ‎29-03-2020 19:06

@Keenan 

You need to call customer service to process the claim Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 5
574 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 93262 Posts
  • 609 Topics
  • 6985 Solutions
Registered:

on ‎29-03-2020 19:28

on ‎29-03-2020 19:28

Good luck getting through fingers_crossed

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 5
563 Views
0 Kudos

Keenan
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-03-2020 20:33

on ‎29-03-2020 20:33

but will i get through now? because it says only contact o2 if it is reporting a  stolen phone 

Message 4 of 5
539 Views
0 Kudos

MI5
Level 94: Supreme
In response to Keenan
  • 145276 Posts
  • 635 Topics
  • 27889 Solutions
Registered:

on ‎29-03-2020 20:36

on ‎29-03-2020 20:36

@Keenan 

Just choose any option to get to speak to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 5 of 5
536 Views
0 Kudos
Top Kudoed Authors
View All
Top